Do Mobile Devices Boost Patient Satisfaction?
Here’s the dilemma. New security surveys show that mobile device initiatives play a major role in enhancing patient satisfaction at healthcare facilities. Yet, more widespread use of mobile could lead to major healthcare security issues.
The study by JAMF showed that 96% of healthcare IT decisionmakers who now implement mobile device initiatives reported a positive impact on patient satisfaction., What’s more 32% revealed “a significant increase” in patient experience scores.
The adoption of mobile devices in healthcare organizations is soaring. Consider that 90 percent of organizations are implementing or planning to implement a mobile device initiative. The pace is expected to quicken even more dramatically.
According to the study, mobile devices usage is prevalent in nurses’ stations (72 percent), administrative offices (63 percent) and patient rooms (56 percent). Many of all respondents are convinced that mobile device usage will further expand to both clinical care teams (59 percent) and administrative staff (54 percent), and nearly half (47 percent) plan to increase the mobile device use over the next two years.
Healthcare organizations implementing or planning to implement mobile device initiatives expressed concern around how the devices would impact security and data privacy, and a lack of satisfaction and confidence in their current mobile device management (MDM) solution.